About Us

CALL 01202 55 88 67


Welcome to our Poole Friendly Cabs website!

We are a small, independent yet established taxi service in Poole, Dorset. 
Founded in 2011 after gaining valuable experience in two other local Poole taxi firms for a few years. 

We are more than happy to serve our customers to fulfill their cab transportation needs, both small and large.

We will do any job, to London airports, like Heathrow, Stansted, Luton, Gatwick, London City Airport, and others like Hurn Bournemouth International Airport or Southampton Airport. We can transfer people and property to Southampton Docks, Poole Condor / Brittany Ferry Terminal, London Docklands etc. The only reasonable condition is that one end of the journey is encompassed in an area surrounding Poole and Bournemouth.

We fulfill all industry standards, both in legal terms and customer service aspects. We are happy to meet and greet you with a name board and in a company uniform at the arrivals hall.

In our plans, we will be introducing other types of taxicab vehicles, including multi-seat minibuses and MPVs with wheelchair access and executive cars. Only the cars you can select at the point of online booking are available.


BOOKINGS
  • The PooleFriendlyCabs.com website and its affiliated PooleAirportCabs.co.uk website provide a 24-7 access to our booking system. 
  • However, at the moment it can only accept taxi trip bookings for the next calendar day at least 12 hours in advance. 
  • In case of urgent needs, please call us on 01202 55 88 67 and we will do our best to accommodate your needs!
  • Email us using the Contact Us form and we will respond within 48 hours.
PAYMENTS
  • Pay by cash, PayPal or by debit / credit card - including business credit cards. 
  • Payment by card is secured by world-class Worldpay systems with full SSL transmission (web browser padlock mode). 
  • We are also fully PCI-DSS compliant. 
  • We do not take card details over the phone (for security reasons).
  • If we need a deposit payment, a safe pay-by-link will be emailed.
  • Our cars are equipped with point-of-sale PIN and chip devices, so you can pay the driver by card, too!
DISTANT PICK-UPS (OUTSIDE BH AREA)
  • In case of cash bookings where the pick-up point is well away from Bournemouth conurbation, we may call you or email you to confirm it and in some cases request a security deposit to cover the drivers fuel when getting to the airport. 
  • We prefer return trips to be paid fully or partly by card or PayPal to ensure the journey should take place. 
  • Please refer to our Terms&Conditions in any doubt.
REFUND POLICY
  • Refunds policy is outlined in T&Cs in respective paragraphs.
  • It is very easy to receive a full refund if the cancellation is well in advance. Method of primary payment will be used to make a refund.
  • In case of late cancellation, a fee may be charged (as per T&Cs).

PAYMENT FEES
  • Card payments will incur no fees, PayPal payments will incur a small fee to cover the PayPal charges.

DISCOUNTS
  • In case of return journey (two airport or other long distance journeys), a further discount on our already attractive prices is automatically applied.
  • Registered users also receive a discount.
  • Accounts welcome.

We wish you a pleasant journey with Poole Friendly Cabs!